See how this Pacific Northwest Goodwill delivers on the customer experience while funding its community programs
Goodwill Industries of the Columbia Willamette (GICW) is a nonprofit based in Portland, Oregon that provides vocational opportunities to people with disabilities and other barriers to employment across northern, western, and central Oregon and southwestern Washington. It operates 53 retail stores, outlet locations, two online shopping sites, and attended donation centers, with proceeds funding free job services programs. GICW also owns several commercial real estate properties, which generate more income to fund its vocational programs.
Customer: Goodwill Industries of the Columbia Willamette
Industry: Retail
Regions: United States
Products and services:
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
Power BI
Power Apps
Power Automate
GICW operated on Microsoft Dynamics GP alongside a homegrown purchase order and expense reporting system. The organization’s technology stack, while functional, was constraining resources. Limited visibility among finance, purchasing, and store teams often created confusion and manual workarounds that consumed staff time. The original developers of GICW’s homegrown systems had retired, and with Microsoft GP approaching end of life in a few years, GICW’s leaders selected Dynamics 365 Finance and Supply Chain Management as the organization’s modern, cloud-based ERP replacement.
Sunrise Technologies deployed Microsoft Dynamics 365 Finance and Supply Chain Management; an end-to-end replacement of Dynamics GP and the organization’s procurement and expense reporting systems. Highlights of the new solution include:
“Quote”