Stoneridge is a leading designer and manufacturer of highly engineered aftermarket technology for fleet vehicles. Founded in 1965 and headquartered in Novi, Michigan, Stoneridge today has a global presence, with offices in North and South America, Europe, and Asia.
After using a mix of outdated legacy systems and spreadsheets to manage customer relationships and product installations, Stoneridge team members wanted a best-in-class solution to support the company's newest division, MirrorEye® — an innovative blindspot reduction system for fleet vehicles. After investing in Office 365, Microsoft Teams, and Customer Insights, Stoneridge was pleased with the productivity gains and integrations. To achieve its goal of providing a white glove customer service experience, Stoneridge chose Dynamics 365 Customer Service and Field Service. Sunrise was selected to get the company up and running quickly, taking the company live on time and on budget in just 6 weeks.
Selecting Customer Service and Field Service meant that Stoneridge could take advantage of the seamlessness across the Office 365 and Dynamics 365 family of solutions, as well as scale for the future with Azure's cloud-based architecture. Today, the company has an agile and scalable platform that provides a single source of truth. Across the organization, Stoneridge team members are fully prepared to offer proactive and effective customer service.