CUSTOMER PROFILE

Customer: A manufacturing company that prints and distributes marketing and promotional signage to well-known convenience apparel and grocery stores.

Industry: Print and Packaging Manufacturing and Distribution

Region(s): North America

Products and services:
Dynamics 365 Finance and Supply Chain

A retail-focused print and packaging company gains greater production control with Microsoft Dynamics 365 and Sunrise Technologies

Across the retail industry, creating memorable in-store experiences is critical to building customer loyalty. One leading print and packaging manufacturer has built its business around helping retailers bring those experiences to life. Specializing in the design, production, and distribution of signage, packaging, and branded materials, this company enables retailers to transform their store environments with everything from menus and product tags to window graphics and large-format displays.

With the capability to produce a vast array of materials in countless sizes, formats, and finishes—and the operational challenge of shipping products to over 100,000 unique locations—this print and packaging provider required technology capable of managing its highly customized, complex manufacturing and distribution processes.

SITUATION

Operating with legacy systems, the company struggled to manage the intricacies of its print production environment. Their existing technology lacked the flexibility needed to control detailed production specifications, support high-volume custom orders, and provide accurate visibility across operations.

Additionally, financial processes were siloed, order management was cumbersome, and the scale of their distribution network demanded a more modern, efficient solution.

 

SOLUTION

To address these challenges, the company selected Microsoft Dynamics 365 Finance and Supply Chain Management as its enterprise platform of choice. They partnered with Sunrise Technologies — a Microsoft partner with deep expertise in manufacturing, supply chain, and retail industries — to lead the implementation.

The project began with Dynamics 365 Finance to establish centralized financial controls and accurate invoicing processes. Building on that foundation, the company expanded its solution to include full operational capabilities such as production control, order management, fulfillment, and shipping.

A critical component of the solution was the implementation of DynamicsPrint, a specialized extension for Dynamics 365 designed specifically for print and packaging manufacturers. This ISV solution provided the company with unparalleled control over detailed production specifications — an essential capability for managing their diverse print operations.

OUTCOME

Modernizing its technology platform with Microsoft Dynamics 365, Sunrise Technologies, and DynamicsPrint, this print and packaging leader has unlocked new operational efficiency and visibility levels.

Precision Production Management: DynamicsPrint enables the company to manage complex production specs, materials, and job details with industry-specific functionality.

Financial Efficiency: Centralized finance operations improved billing accuracy and simplified formerly thorny processes like split billing among clients.

Operational Visibility: Dynamics 365 provides real-time insights across manufacturing, inventory, and customer orders.

Scalable Distribution Operations: Improved order management and fulfillment processes support shipments to over 100,000 unique retail locations.

Trusted Manufacturing Expertise: With Sunrise Technologies guiding the implementation, the company benefitted from a partner who truly understood the nuances of manufacturing and supply chain management.