Delight customers with comprehensive omni-channel cloud retail software

Microsoft Dynamics 365 Commerce brings in-store, eCommerce, and call center together in a complete and unified retail platform.

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Microsoft is the only vendor who understands retailers

As one of the top 10 retailers in the world, with all of the omni-channel complexities that make Microsoft the major tech giant that it is, it is one of the largest users of this retail product. No other vendor can come close. Microsoft understands better than anyone what is required to put customer demands first—to not only deliver the goods, but also a great experience. And they’ve put it to the test so you know you’re getting a proven solution.

IN-STORE

Simplify in-store retail operations with cloud POS including offline fail safes

ONLINE

Flexible and connected eCommerce platform can enable headless commerce

CALL CENTER

Personalize omni-channel service experiences to keep customers happy

REPLENISHMENT

Sunrise 365® adds smart inventory replenishment across all stores

Dynamics 365 commerce videos

Create exceptional, insightful shopping experiences for every customer with Dynamics 365 Commerce, a complete omni-channel solution. Watch the videos below to see how it can help you build a modern digital storefront that’s secured and friction-free, while meeting omnichannel demands, optimizing merchandising, and maximizing profitability.

Big picture financial insights

With financial process automation, planning, analysis, and control — integrated with operations in real time — you can run your business more efficiently. Easily meet local and regional business requirements with support across 37 countries and 42 languages out of the box.

  • Close books faster
  • Simplify global financial management
  • Increase profits
  • Improve cash flow

Native eCommerce channel

Streamline your business with everything you need to build and run digital commerce that scales to your needs across traditional and emerging channels.

  • Create engaging and intelligent digital storefronts
  • Connected marketing and commerce platform
  • Centralized management of content, assets, promotions, inventory, and pricing across channels
  • Streamline your business with an end-to-end commerce solution

Empower call center agents

In Dynamics 365 Commerce, a call center is configured as a type of retail channel that provides a user-friendly customer service application.

  • Easily locate customer accounts and related orders
  • Empower customer service staff to answer common order-related questions
  • Printed catalog response tracking capabilities
  • Call center orders are also leveraged by the POS supporting cross-channel fulfillment
  • Supports direct-to-consumer transaction processing

Retail replenishment, out of the box

At the core of every successful retailer is a very good supply chain with intelligent inventory replenishment across stores. With Sunrise 365, you can add on this functionality to Dynamics 365 Commerce, without the hassle and cost of implementing another standalone system.

  • Includes a configurable inventory replenishment engine
  • Requires no integrations with the built-in POS
  • Minimal integrations to an external POS solution
  • Embedded insights and business intelligence throughout

Cloud intelligence ties back to every purchase, every product, every interaction

Today’s digitally savvy customers expect you to provide uninterrupted experiences no matter where they shop. In order to deliver this, you need a 360-degree view of every customer to unify and personalize that experience across every channel. Only one retail cloud software platform can do all this and more…and exceptionally well with Microsoft’s superior intelligence capacities.

Embedded intelligence

Beyond native reporting and workspaces, you can extend with the Power Platform and recommend products based on an AI engine

Artificial intelligence

Build loyalty, reduce customer churn, and grow revenue with AI-driven insights across customers, products, market, and sales (better with Dynamics but also standalone)

Fraud protection

Save more (and earn more) than you ever thought possible by detecting fraudulent transactions with greater accuracy and reducing friction for good buyers

Connected store

Empower in-store employees to provide optimal shopping experiences through triggered alerts based on real-time data from video cameras and IoT sensors.

Microsoft Dynamics 365 Customer Engagement features

Built as a single solution (or as standalone apps), Dynamics 365 Commerce is a comprehensive omni-channel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement and improve operations.

Microsoft provides powerful commerce tools for omni-channel retail...we bring the speed, quality, and industry best practices

Sunrise Technologies is a full-service Microsoft partner certified in enterprise resource planning (ERP) deployments. Since we specialize in the retail industry, we offer Sunrise 365 extensions and services to help you deploy Dynamics 365 Commerce with less cost and fewer customizations.

What you get with Dynamics 365

When you select Dynamics 365 Commerce and Sunrise, you’re not just getting cloud retail software out of the box (with everything you need to connect eCommerce with stores so customers can buy, pickup, and return any way they want). You’re receiving an unrivaled blend of supply chain and retail experience, best practices, industry solutions, and global support. We’re a full-service Microsoft Partner, that can help you enable AI product recommendations, intelligent cross-sell revenue boosters, and centralized digital asset management.
Why Dynamics 365
Why Sunrise?
Sunrise 365® Quick Start
Sunrise 365® Supply Chain and Retail

Get your money's worth

Save time and gain instant value when you deploy Microsoft Dynamics 365 with Sunrise industry extensions.

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