Convergence 2025 is back: Why AI + ERP leaders should meet us in Miami

Microsoft Convergence is Back

Convergence is returning…and the spotlight is squarely on how AI is changing ERP. From Copilot-driven processes to real-world transformation stories, Convergence 2025 brings enterprise leaders, Microsoft product teams, and partners together in Miami, December 9–11. A Copilot/AI deep dive half-day is planned for December 12.

What is Convergence 2025?

Convergence is the revived Microsoft-aligned conference dedicated to AI + ERP for the enterprise. The official site positions it as the next chapter after Convergence 2015, when Microsoft highlighted innovations like Power BI and the shift to cloud. A decade later, the theme is AI-First, with Copilot at the center. Expect general sessions, hands-on breakouts, executive roundtables, and an expo hall.

Why is Convergence back now?

The Dynamics ecosystem is moving from “cloud-first” to AI-first operations—forecasting, planning, finance automation, and service are being redesigned around Copilot and intelligent automation. Convergence is designed to concentrate those learnings and roadmaps in one place, with direct access to Microsoft leaders, MVPs, and enterprise practitioners.

Why Sunrise is sponsoring Convergence 2025

For Sunrise, Convergence has been part of our story for decades. We’ve attended and presented at past Microsoft Convergence events going back to the early 2000s, when the focus was on helping customers get the most from Microsoft Dynamics AX and the early days of cloud ERP. Those gatherings were where we built many of our long-standing relationships with Microsoft leaders, partners, and customers, and where we helped shape conversations around industry best practices for apparel, footwear, and consumer goods.

A decade later, Convergence 2025 brings that same spirit of innovation to a new era: AI + ERP. Today, Sunrise helps brands run Dynamics 365 for Finance, Supply Chain, and Commerce—now with Copilot woven into planning, service, and analytics. This year, we’re returning as a sponsor to share what we’ve learned about putting AI to work inside real business processes. The conversation has evolved from pilot projects to production systems, and we’re excited to help customers see what’s possible.

When and where

• Dates: December 9–11, 2025 (with an optional Copilot/AI workshop day on December 12)
• Venue: Nobu Eden Roc Hotel, Miami Beach, FL
• Good to know: Book by November 14 to access group rates!

Who should attend

• CIOs and IT leaders driving AI strategy in their organizations.
• Supply chain and operations leaders modernizing planning and fulfillment.
• Finance executives pursuing close, FP&A, and control automation.
• Solution architects and technical experts building on Dynamics 365 ERP and AI/Copilot investments.

Why you should attend

• Practical AI, not fluff: Sessions emphasize viable use cases and peer experiences.
• Microsoft access: Meet product teams and leaders from Microsoft for direction and Q&A.
• Enterprise depth: Content targeted to organizations running Dynamics 365, with Business Central as a secondary focus.
• Time with Sunrise: We’ll be there! Meet us on the expo floor and in sessions to hear customer stories and AI use cases we’re developing, deploying, and optimizing.

Contact Sunrise

Get on our calendar. Schedule time to meet us at Convergence today.

Triad Fast 50 recognition

Triad Fast 50 Recognition

Sunrise Technologies has earned a place among North Carolina’s Piedmont Triad region’s most dynamic, fastest-growing private companies. The Triad Business Journal’s Fast 50 Awards celebrate businesses that show consistent growth, leadership, and innovation—qualities that have defined Sunrise since our founding.

To be eligible for this recognition, a company must have its U.S. headquarters in the Triad region, be privately held and for-profit, and have been in business for at least three full fiscal years.

This recognition is more than a number. It’s a reflection of our people, our customers, and the enduring impact of the solutions we deliver.

A Track Record of Sustained Growth

Sunrise Technologies has appeared on the Fast 50 list for 18 consecutive years—a rare achievement that speaks to the strength and stability of our business, even through changing economic climates and industry shifts.

Yearly Recognition

  • 2006: First appearance on the Fast 50 list
  • 2016: 10th consecutive year
  • 2024: 18th consecutive year
  • 2025:  19th consecutive year

From the first year we made the list to our most recent award, we’ve remained focused on delivering results, building trusted relationships, and continuously evolving our offerings with Microsoft.

What It Means to Us

“Fast 50 is a recognition of long-term performance, not just a moment of success. It’s about consistent execution, keeping our customers at the center, and being a company people want to work with—and for.”
— John Pence, Founder & Chairman, Sunrise Technologies

Highlights from the Past Year

Our continued growth in the past year reflected not just business momentum—but a deep commitment to innovation, customer success, and investing in the future.

  • 30th Anniversary: Celebrated three decades of business excellence and transformation leadership.
  • Launched Sunrise 365 Smart Supply Chain: A new solution to optimize global supply chain operations with real-time insights and AI-driven intelligence.
  • Innovated with Microsoft Copilot + AI: Invested heavily in learning, testing, and building Microsoft Copilot and AI capabilities to better serve our customers.
  • Growing Talent: Welcomed the newest class of recent graduates into our Fast Tracks early career program, building the next generation of Sunrise consultants.

These milestones represent more than product launches or headcount—they reflect our drive to stay ahead of what’s next and deliver meaningful value to our clients.

Celebrating the Journey

We’re proud to celebrate these milestones—not just for the accolades themselves, but for the stories they represent. From early-stage momentum to large-scale global partnerships, our growth is powered by strategic vision, innovation, and a deep alignment with Microsoft technologies.

This award isn’t just about revenue growth. It’s about delivering meaningful transformation for the brands we serve, building a world-class team, and staying committed to long-term excellence.

Tackling a tough retail implementation?

Speak with one of our retail experts today.

Microsoft Inner Circle recognition

Microsoft Inner Circle Recognition

Sunrise Technologies is proud to be a recurring member of the prestigious Microsoft Inner Circle, an exclusive group that represents the top 1% of Microsoft Business Applications partners worldwide. This recognition reflects our long-standing commitment to excellence, innovation, and strategic alignment with Microsoft.

A Global Standard of Excellence

To be named to the Inner Circle, Microsoft partners must consistently deliver outstanding customer outcomes, demonstrate deep industry expertise, and drive digital transformation through the Microsoft Cloud. Year after year, Sunrise has met and exceeded these standards. As a result, Sunrise has earned a seat at the Inner Circle table—participating in strategic summits and private briefings with Microsoft executives, shaping the future of Dynamics 365, Power Platform, and AI. Sunrise’s multi-year recognition spans over 15 years of strategic growth and alignment with Microsoft since 2009.

Why It Matters

Being part of Microsoft’s Inner Circle is about more than sales—it’s about trust, impact, and shared vision. Microsoft chooses partners who:
  • Deliver measurable value with Dynamics 365 and Power Platform
  • Invest in intellectual property, like our Sunrise 365 suite
  • Collaborate closely on AI innovation and Copilot integration
  • Drive digital transformation in retail, manufacturing, and distribution
This recognition highlights Sunrise as a strategic advisor, not just a systems integrator.

What Microsoft Says

“Partners achieving the Inner Circle distinction have demonstrated an exceptional impact helping customers accelerate their AI and digital transformation with Dynamics 365 and Power Platform, and we are honored to recognize this impact. Microsoft AI Cloud Partner Program partners who achieve the Business Application Inner Circle distinction stand out for their deep AI, Cloud, and Industry knowledge. They bring specialized IP, business process, and technical expertise to customers—and help them unlock incremental business value through services and solutions.” — Peter Jensen, Microsoft Business Application Partner Strategy Lead

What It Means to Sunrise

“Being selected for Microsoft’s Inner Circle is a tremendous honor. It reflects our team’s consistent execution and deep alignment with Microsoft’s goals. As we look to the future, I’m excited by what we’ll achieve together—especially in AI and next-gen transformation.” — John Pence, Founder & President, Sunrise Technologies

Looking Ahead

Sunrise continues to evolve alongside Microsoft—bringing together cloud, data, and AI to help customers achieve more. Inner Circle provides a unique opportunity to shape product strategy, influence innovation, and ensure our clients are at the forefront of what’s next.

Tackling a tough retail implementation?

Speak with one of our retail experts today.

Microsoft Partner of the Year awards and recognition

Microsoft Partner of the Year Awards and Recognition

Microsoft Partner of the Year Awards and Recognition

Sunrise Technologies is proud to be recognized by Microsoft as one of its most accomplished global partners—earning multiple Partner of the Year wins and finalist distinctions over the past decade. These awards honor our commitment to innovation, industry expertise, and consistent delivery of impactful Microsoft solutions for enterprise brands.

Consistently Among Microsoft’s Best

Microsoft’s Partner of the Year Awards are highly competitive, with thousands of nominations submitted annually by top-performing partners across more than 100 countries. These awards recognize excellence in customer implementation and innovation using Microsoft Business Applications—particularly Dynamics 365Power Platform, and the Microsoft Cloud. Sunrise has been honored multiple times, reflecting the trust Microsoft places in our ability to drive digital transformation at scale.

Why We Stand Out

These recognitions consistently highlight our:
  • Deep industry focus – Apparel, footwear, furnishings, retail, and distribution
  • Technical leadership – Dynamics 365 Finance, Supply Chain, Commerce, and Sales
  • Customer-centric execution – Especially during rapid industry shifts (e.g., e-commerce, omni-channel)
  • Microsoft alignment and IP investment – Including our proprietary Sunrise 365 solutions

Recognized Excellence Across Categories

Reverse date order, newest first

YearStatusAward Category
2023FinalistPartner of the Year – Dynamics 365 Supply Chain
2022WinnerPartner of the Year – Dynamics 365 Sales
2021FinalistRetail & Consumer Goods Partner of the Year
2021WinnerUS Partner of the Year – Dynamics 365 Commerce
2019WinnerGlobal Partner of the Year – Dynamics 365 Finance & Operations
2017FinalistMicrosoft Industry Partner of the Year
2015WinnerUS Microsoft Dynamics AX Retail Partner of the Year
2014WinnerUS Microsoft Dynamics AX Distribution Partner of the Year
2012FinalistMicrosoft Dynamics Distribution Industry Partner of the Year

What Microsoft Says

“These partners were outstanding among the exceptional pool of nominees, and I’m continuously impressed by their innovative use of Microsoft Cloud technologies and the impact for their customers.” — Nick Parker, CVP, Global Partner Solutions, Microsoft (2022) “It’s an honor to recognize winners and finalists… These companies are building intelligent solutions, addressing complex business challenges, and making more possible for customers around the world.” — Gavriella Schuster, CVP, One Commercial Partner, Microsoft (2019)

Why It Matters

Each award reaffirms our ability to:
  • Solve industry-specific challenges with real business solutions, not just technology
  • Lead enterprise transformation with ERP, CRM, and Supply Chain capabilities
  • Accelerate time-to-value with Sunrise 365 and tailored IP
  • Serve global brands through innovation, expertise, and execution
These honors reflect both the impact Sunrise delivers for customers and our strategic alignment with Microsoft’s ecosystem.

What It Means to Sunrise

“Winning these awards—especially at a global level—speaks to the strength of our team, our long-standing alignment with Microsoft, and our ability to deliver for our customers. We’re grateful for this recognition and excited for what’s ahead.”

— John Pence, Founder & President, Sunrise Technologies

Across more than a decade, Sunrise has consistently ranked among Microsoft’s top-performing partners—demonstrating strength in delivery, customer success, innovation, and co-sell collaboration.

Recognition Over the Years

In addition to Partner of the Year and Inner Circle honors, Sunrise has received several other standout awards and recognition designations throughout our long-standing partnership with Microsoft. While some of these programs are no longer active, they reflect the consistent performance, innovation, and strategic alignment that have defined our journey.

 Microsoft Solutions Partner

As of 2022, Sunrise transitioned from Microsoft Gold Competency status to the new Solutions Partner designations, meeting all enhanced performance, skilling, and customer success requirements.

This updated program reflects Microsoft’s commitment to deeper alignment with solution areas—validating Sunrise’s proven ability to deliver across Dynamics 365, Azure services, AI, Power Platform, and industry-specific innovation.

“We are on a mission to offer industry-specific solutions, and this builds on our ability to deliver global, omni-channel, Tier 1 supply chain capabilities—without all the cost and complexity.”
— John Pence, President, Sunrise Technologies

Microsoft President’s Club

  • Awarded multiple times, including:
    • 2010: President’s Club recognition alongside PoY honors
    • 2014: Earned while attending WPC the same year as winning Distribution Partner of the Year
  • Represents the top 5% of Microsoft Dynamics partners worldwide
  • Honors consistent revenue achievement, customer satisfaction, and partner engagement

Microsoft Distinction in Marketing Award

  • 2010 Winner: Best Overall Marketing Campaign
  • This award recognized partners for innovative and results-driven marketing execution aligned to Microsoft’s go-to-market strategies.

Historical Microsoft Gold Competency

Sunrise first earned Microsoft Gold Certified Partner status in 2006 for ERP—based on rigorous requirements including:

  • Sales performance
  • Certified consultants
  • Technical excellence and delivery capacity in Dynamics and Azure
  • Strong customer references

“Sunrise Technologies has demonstrated a clear partnership and an ability to promote and deploy Microsoft Dynamics AX. Their Gold Certification includes a referenceable customer base, which speaks volumes about their capabilities.”
— Bill Forsyth, Microsoft General Manager, Southeast Area (2006)

“We are very pleased to have been recognized by Microsoft as a Gold Certified Partner. We strongly believe in the Microsoft Dynamics product line, and our ability to implement the best ERP solution in the market.”

— John Pence, 2006

Customer Excellence Award – Business Visionary Category

  • Awarded to a Sunrise customer (David Giambruno at Revlon) with direct attribution to Sunrise’s implementation work
  • Showcases outstanding client success outcomes enabled by Sunrise solutions

Tackling a tough retail implementation?

Speak with one of our retail experts today.

Best Microsoft Dynamics 365 resellers: Spotlight on Sunrise Technologies, Volt Technologies, and Huamei Soft

Best Microsoft Dynamics 365 Resellers

Sunrise Technologies: Experts in Dynamics 365 Finance & Operations for Retail, Manufacturing, and Distribution

For businesses in the retail, manufacturing, and distribution sectors, Sunrise Technologies is the go-to partner for Microsoft Dynamics 365 ERP, CRM, Commerce, and Power Platform.

With a deep understanding of the complexities and demands of these industries, Sunrise Technologies offers tailored solutions that address specific challenges.

Sunrise Technologies excels at implementing Dynamics 365 to enhance supply chain management, optimize production processes, and improve customer engagement. Sunrise’s team of experienced consultants works closely with clients to ensure that Dynamics 365 is seamlessly integrated into their operations, delivering tangible results and driving business success.
Whether you need to improve inventory management, streamline your production line, or enhance your customer experience, Sunrise Technologies has the expertise and solutions to help you achieve your goals.

Volt Technologies: Your Partner for Business Central and Small Business Solutions

Small and medium-sized enterprises (SMEs) often face unique challenges that require tailored solutions. Volt Technologies specializes in delivering Microsoft Dynamics 365 Business Central to these businesses, providing them with a robust platform to manage their finances, operations, sales, and customer service—without the cost and complexity that larger businesses require.
Volt Technologies understands the specific needs of small businesses and offers scalable solutions that grow with your company. Their expertise in Business Central ensures that you can streamline your processes, gain valuable insights, and make informed decisions to drive growth. Volt Technologies is dedicated to helping small businesses harness the full potential of Dynamics 365, making enterprise-grade technology accessible to all.

Huamei Soft: Certified Microsoft Development Center in China

With a strategic presence in Xi’an, China, Huamei Soft is dedicated to delivering exceptional Microsoft Dynamics 365 ERP and CRM solutions tailored to the unique demands of the Chinese market, and stands out as a premier certified Microsoft Development Center, specializing in development and customizations to augment project teams.

Their team of skilled developers and consultants work closely with clients to create bespoke solutions that drive efficiency and innovation. Even Microsoft is a client of theirs, handling the core system location requirements for many languages and regions around the world.

By leveraging their deep understanding of the Chinese market and regulatory landscape, they ensure that businesses not only implement Dynamics 365 effectively but also remain compliant and competitive.

Other key customers of Huamei include Sunrise and Volt, fully embedded into each project with development required with offshore rates and onshore management.

The Shared Methodology and Sunrise 365 Quick Start Solution That Helps Expedite Dynamics 365 Implementation Projects

These three Microsoft Partners each leverage a robust implementation methodology and project management solution for Dynamics 365, which was designed by Sunrise Technologies to deliver rapid and efficient results based on 30+ years of experience.

To ensure the successful deployment of an ERP project of any size it’s critical for the project team to follow a comprehensive approach that combines best practices with deep industry expertise. The methodology the three partners follow emphasizes thorough planning, agile execution, and continuous improvement, ensuring that each project meets the unique needs of the client while adhering to the highest standards of quality.

Sunrise 365 Quick Start is a game-changer for businesses looking to expedite their Dynamics 365 implementation. It offers a streamlined, accelerated path to go-live, leveraging pre-configured templates and proven industry-specific processes, reducing the time and cost associated with traditional implementations.

These are four great reasons to consider leveraging a proven methodology and project management toolset for your project:

• Effective change management approach for leadership and stakeholders.
• Improve decision-making with quantitative project reporting.
• Ensure a fast, effective, and affordable path to digital transformation.
• Stay competitive and agile in today’s fast-paced market.

Why Choose Our Partners for Microsoft Dynamics 365?

Huamei Soft’s status as a certified Microsoft Development Center ensures that you receive tailored solutions that meet your unique requirements.

Volt Technologies’ expertise in Business Central makes them an ideal partner for SMEs looking to leverage Dynamics 365 to drive growth.

Sunrise Technologies’ deep understanding of retail, manufacturing, and distribution at a complex global scale ensures that larger companies receive solutions that address those unique challenges.

By partnering with these experts, you can rest assured that your Dynamics 365 implementation will be in capable hands, allowing you to focus on what you do best—running and growing your business.

Get Started Today

Ready to transform your business with Microsoft Dynamics 365? Contact one of the best resellers in the channel today to learn more about how they can help you achieve your goals. With their support, you can harness the full power of Dynamics 365 and drive your business forward.

End Your Search for Dynamics 365 Resellers

Schedule a call with our experts today.

Is your ERP estimate reliable?

Is your ERP estimate reliable?

Guidelines for evaluating vendor estimates

Andrew Strada, Solutions Director at Sunrise Technologies

You are ERP shopping. You have met with multiple vendors and these vendors have provided estimates. The estimates vary widely: some are high six figures and others are multiple 7 figures. How do you make sense of these differences? Should you just pick the cheapest one? What happens if the estimate is wrong, and you go over budget?

Here are a few guiding principles for evaluating your ERP estimate:

Ask yourself: What is included in my estimate?

If you receive estimates from different vendors on comparable solutions that are 100%, 200%, or 300% different from each other, you are not comparing apples to apples, and are looking at different implementation methodologies. A low-cost estimate should be scrutinized in a couple of key areas.

Is the vendor providing you with dedicated consulting resources or part time resources with a bucket of hours?

If you have a consultant working on your project and 2 or 3 others at the same time, you can be sure your project will suffer. Their availability and commitment to your needs will not be consistent. They may have one project in pre go-live testing with intense time commitments and deadlines. Meanwhile, you are in a design phase for your project and will not get your emails answered or meetings scheduled. This is a huge reason for project delays in addition to frustrating your core team. While this is cheaper on paper, it will cost you in the long run. A dedicated consulting team does cost more but ensures that they are fully embedded with your team during the project. This creates better relationships, faster responses and resolution, and better solution quality.

What kind of deliverables will the consultants provide during the project?

Low-cost estimates are usually achieved by putting the burden of work on the customer. In a functional setting, this is usually in the form of training the core team on how to configure the system. In other words, a consultant will show the customer all the settings available and help confirm requirements. It is then up to the customer to set up those configurations and validate usability. This does not work for large ERP deployments. This leads to change orders where the customer needs help doing this setup with the help of an expert consultant. On the technical side, a vendor may expect the customer to do the data migration. They will likely argue the customer is the expert of their data, so it makes sense to load it into the new system. While that is true, a customer is not an expert on the data structure of the new ERP. It is essential legacy data is migrated correctly to facilitate new processes and configurations. This can only be done by someone with expertise in the new ERP. The low cost appeal of this model also appeals to an emotional component which is how much a business trusts their users. It is great that a business feels comfortable taking this burden on internally, but it is misguided. ERP implementations are a once in a career change for most users. Further, it takes years to become a true expert in an ERP system. All ERP implementations require extreme involvement from business users, but they need the dedicated helping hand of an expert in the new system to ensure success.

When am I receiving this estimate?

In your ERP evaluation, you should receive two different estimates:

Within the context of the sales cycle

This is the first set of numbers you will see. A good vendor will ensure to conduct a discovery with you before providing any numbers. This should be several hours if not a full day’s worth of work. They should understand your business landscape, your current system landscape, and key requirements/guardrails. The estimate should include direction on what systems they plan to replace with the new ERP, the functions within the new ERP that they will deploy, integrations that need to be written, the timeline, and expected resource structure. This estimate should be in the form of a range with a low and high end. Any vendor that provides you a single number at this phase of the evaluation is not telling you the truth or is at best totally guessing. ERP deployments take many months or years to implement. They require a lot of information. There is no way a vendor can say that a project will cost X with only a few hours of discovery or document study. There is still a lot for them to learn. You should insist on a range and use that as a guiding light to pick an implementation partner.

Within the context of a diagnostics engagement

The next number you get should be the final number somewhere in that range. This can only come after weeks of paid work in the form of a diagnostics. The range should allow you to pick your vendor and this exercise is the first phase of the project. This is where your vendor will go deep with every business area. This exercise should be 4-8 weeks long and itemize all of the work that needs to be done. It will provide a map for the project. It will lay out what work will happen when, how long it should take, and very granular scope items. That final number and associated scope should be validated by both parties and become the statement of work for the full project.

Conclusion: You get what you pay for with ERP implementations

ERP deployments are bet the farm projects for your business that should be scrutinized heavily. It is not an exercise that should cut corners, hope for the best, or assume cheapest is best. It is very much a pay for what you get model. You are better off investing the money on dedicated qualified resources and trusting them to get the information they need at each phase of the project.

Contact us

Schedule a call with our experts today.

Unleashing the power of AI in retail: Read the report from Retail Cloud Alliance

Unleashing the Power of AI in Retail: Read the report from Retail Cloud Alliance

Discover how artificial intelligence (AI) is reshaping the future of retail. In this insightful report, delve into the transformative impact of AI on every aspect of retail operations:

  • AI is poised to revolutionize customer personalization by generating vast amounts of customer data and providing personalized recommendations
  • AI enables retailers to extract valuable insights, provide guidance, and automate decisions, enhancing the potential of new data
  • The strategic implementation of AI services is becoming crucial for businesses seeking a competitive edge in the era of digitization and data-driven analysis
  • AI optimizes inventory management, markdown strategies, and price optimization, leading to more competitive retail operations
  • AI can personalize training by analyzing employee performance and adapting materials to meet individual needs
  • AI also plays a role in fraud prevention, utilizing historical data to identify anomalies and patterns associated with repeat offenders

For a deeper dive, download the full report below.

Sunrise and Microsoft are proud to support the Retail Cloud Alliance. The Retail Cloud Alliance helps organizations reimagine retail in by bringing together retail industry leaders, focus groups, and subject matter experts for insights into how retailers can thrive in today’s environment.

Start Your Journey with Sunrise Today!

Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

7 factors for success: Everything you need for a successful ERP implementation

7 Critical Factors for a Successful ERP Implementation

Your guide for accelerating your cloud ERP deployment

People often ask us what they can do to ensure a successful ERP implementation. The thing is, ERP implementation strategies and best practices have evolved since the introduction of cloud ERP. To achieve a successful go-live, it’s important to refine and evolve your methodology as industries change. In this blog, we’re sharing some of our secrets for how to pull off a successful ERP implementation.

Over the last 30 years (and 300+ implementations), we’ve encountered every roadblock you can think of. So, we started to wonder: how can we counter those roadblocks? Is there a way to keep everyone on track and accountable while providing quantifiable metrics for a project’s progress? The answer is yes! We built a tool—Sunrise Quick Start 365®—to help smooth the path and ensure implementation success.

You already know that successful ERP implementations don’t just happen. It takes hard work from a lot of dedicated people to get a new system up and running. You might have noticed that we haven’t mentioned software yet. That’s because we understand ERP projects aren’t just about implementing software, they’re about people, and how those people embrace or reject a company’s new ERP system can be the difference between success and failure.

There are several ways to approach the implementation of a new ERP system like Microsoft Dynamics 365, and some approaches work better than others. At Sunrise Technologies, we’ve implemented hundreds of ERP solutions powered by Microsoft for our customers in the apparel, footwear, home furnishings, retail, and manufacturing industries. Along the way, we discovered certain methods and best practices for implementing ERP in these industries. If you’re looking for a guide to making your ERP implementation as painless as possible, you’ve come to the right place.

Based on 30 years of experience, we’ve identified seven critical success factors that influence the outcome of a project:

Executive support

It’s vital that your executive team is on board with your ERP project. We know from experience that projects succeed when everyone is working from a single set of facts, which is why Quick Start data resides in a single database, giving both Sunrise and customers an identical view of a project’s status. Power BI dashboards with almost real-time updates give everyone a bird’s-eye view of the implementation and keep people on the same page. Embedding Power BI into Quick Start has been the biggest game-changer since we launched the tool in 2013. Users have a quantitative view of how a project is progressing, and project managers can spot bottlenecks quickly.

 

Employee involvement

Your ERP implementation team should be composed of the best employees from across your organization. These are your rock stars, the people who know your current processes inside and out. These internal resources should exhibit the ability to understand the overall needs of the company and be entrusted with critical decision-making responsibility and authority.

Quick Start comes with a library of top-notch workflow processes for your industry which helps take care of the repetitive work so consultants can get down to business. Our methodology combines agile and waterfall methodologies, and sprint-based work so our consultants shadow, interview, design, and leave behind a beautiful set of processes and documents.

Clearly defined project scope

Having a well-defined and written scope of work can mean the difference between a failed project with disastrous results and a highly successful project with huge benefits. Your project scope is the basis for the requirements of the project and the resources that need to be deployed. Don’t skimp on scoping. It pays to spend the time upfront making sure EVERYTHING is documented; plus defining clear expectations and establishing overall goals.

Quick Start is more than a task manager. Our dashboards provide a fact-based, quantitative view of your project’s status. Track progress, see how far you’ve come, compare against budget, and see what’s left to do. Implementations, at their heart, are just thousands of tasks (okay, maybe tens of thousands of tasks. To some of you, it probably feels like hundreds of thousands of tasks.) The idea is simple: have a single location where ALL the project tasks are tracked and make it visible to both the client and project teams.

 

Plan to optimize business processes

One of the most expensive aspects of an implementation is customization. We’ve heard horror stories of thousands of hours sunken into customizing an ERP system that, in the end, still didn’t work for the customer.

Quick Start saves valuable implementation time by providing standardized processes for the repetitive stuff we encounter in every implementation, and a set of best practices:

  • Datasets pre-configured for apparel, footwear, CPG, and retail companies
  • Abstract process flow guides aligned with best industry practices
  • Visibility into timeline and budgets
  • Tools to facilitate easier instance copying for testing, validation, and migration

We also gave the tool a makeover – now with a modern and simple UI, Quick Start stores everything in the cloud, so users can view a project’s status anywhere, anytime.

 

Proactive change management

ERP implementations change the way people do their jobs, and no one likes change. It’s important to build in enough time to train people on new systems and processes. After all, you bought a new ERP system to make work easier! Don’t let end users feel like they just swapped an old, clunky headache for a newer, shinier headache.

To make end user training successful, training should start early, preferably before the implementation begins, especially for skills that will help users better implement and utilize the solution. Executives often underestimate the level of education and training necessary to implement an ERP system as well as the associated costs. Top management must be fully committed to incorporating the training cost as part of the ERP budget.

For a successful implementation, you need structured project management, full transparency, and buy-in from users at every level of the organization. We created Sunrise 365® Quick Start to streamline Dynamics 365 projects, by combining methodology, best practices, and quantifiable progress metrics into a single solution. You can get to go-live faster and experience your company’s digital transformation sooner.

 

Project management tools

Why would we build a specific tool for ERP project management, when we could pull one off the shelf? Because ERP implementations fail for so many reasons: miscommunications, mismatched expectations, an inability to spot problems before they snowball…the list goes on and on. We set out to create a system that minimizes risk and gives everyone a task-oriented, fact-based view of the implementation in real time. Quick Start is tailored to Sunrise’s sprint-driven methodology. We cover this in much more detail in our methodology blog post, but the bottom line is that it works. By leveraging the knowledge we’ve gained from 30 years of experience and over 300 go-lives, Quick Start provides a structured path to success.

A partner that knows your industry

ERP deployments, especially for consumer brand companies, have many moving parts that impact every aspect of an organization. To help monitor and guide your project’s success, we recommend working with a partner who knows your industry as well as they know the software.

Since the original release, we’ve reconfigured the solution to optimize it for Dynamics 365 implementations. Every feature of Quick Start has been included because we encountered it in real ERP projects.  We built this tool from the ground up, and we continue to refine and update Quick Start as our industries change, Microsoft’s software roadmap changes, and new customers go live.

Quick Start: our secret sauce for successful implementations

In 2013 we debuted Quick Start, our Dynamics 365 implementation and project management tool. Since then, Quick Start has become indispensable to our customers and consultants alike. What began as a set of best practices, tips, mappings, datasets, and checklists has evolved into a full-blown, cloud-based project management application, specifically designed for Dynamics 365 implementations. Our customers love Quick Start so much, we wanted to share an updated overview of how Quick Start helps clients save time and money during implementations.

Quick Start saves time and money by packaging our Sunrise implementation methodology with a project management application and embedded Power BI dashboards to track progress. Originally developed for Microsoft Dynamics AX 2012 R3, today Quick Start is built specifically for Dynamics 365 and runs on Microsoft Azure. Power Platform tools like Flow pull data from a single database and Power BI dashboards show project status at a glance.

How to have it all: a blueprint for a successful ERP deployment

There is a solution – we’ve designed Quick Start to ensure your Dynamics 365 implementation is a success. Quick Start is the ultimate blueprint for following the best practices in this blog. And Quick Start is included FREE with every implementation when you partner with Sunrise Technologies.

Ready to See More?

Schedule a personal demo and we’ll show you the ins and outs…the secret sauce…that helps us take clients live on Dynamics 365. You’ll see how Power BI helps monitor project progress, and get the inside scoop on our successful project methodology.

How Frette modernized a heritage brand on Dynamics 365

How Frette Modernized a Heritage Brand on Dynamics 365

Microsoft spotlights Sunrise customer Frette and their Dynamics 365 deployment

This post first appeared on Microsoft’s Dynamics 365 blog. Read the original post here. Image: Frette.

One might think that the world’s oldest brands are least resistant to change—as if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business from brands that have adapted to change for decades or, in the case of luxury linen maker Frette, for more than 155 years.

Since 1860, Frette has crafted luxury linens found in the world’s most prestigious hotels, private homes, royal palaces—even the Titanic and Orient Express. Now the company is taking a big step to bridge it’s past, built on a tradition of quality and customer service, and its future, as an omnichannel business built on Dynamics 365.

Frette initially set out to update its point-of-sale system in its boutiques across the U.S. and Europe. Behind the scenes, however, the company was struggling to present customers with an omnichannel retail experience. The business operated on over a dozen legacy, outdated systems, so there was a need to unite lines of business across European and North American operations.

As Paolo Fabiocchi, CFO of Frette explains, “We started just by looking for a solution for our stores, but once we learned about Dynamics 365, our vision became having true omnichannel capabilities to better serve our customers. That the solution (Dynamics 365) has global, Tier 1 capabilities but is still so much less complex and costly to maintain was what really put it over the top for us.”

Frette met with Sunrise Technologies, an award-winning Dynamics 365 partner, to help modernize the business. Sunrise focused on solving several key challenges, connecting Frette’s business ecosystem, improving visibility across the organization, and automating manual, error-prone processes.

Unifying operations on a modern cloud platform

For many companies, legacy modernization is a daunting initiative, and Frette’s challenge was no exception. The company has multiple divisions to handle hospitality, wholesale, consultancy, and retail businesses—with divisions segmented across Europe, North America, and Asia. With disjointed systems and databases, customer service agents had limited access to inventory and orders, and customers experienced increased order processing times and wait times to check order statuses.

On Dynamics 365, Frette is unifying international systems and business processes. By dismantling data silos, they now have a single platform to run operations—from production to back office to POS. Best of all, Frette can unlock company data for a holistic, 360-degree view of the business, customers, and employees. For example, they can now follow an order from production in Italy to a boutique in New York, with real-time order and inventory status available to frontline workers. Frette also expects to explore IoT, machine learning, and other emerging technologies that will provide pervasive intelligence to reveal insights and trends across the organization.

Automation, everywhere

With company data like orders and inventory scattered across silos, Frette struggled with highly manual processes and a lack of visibility at every level of the organization, from the call center to the C-Suite. Overstocking was common to ensure popular items were on hand. The B2B hospitality business had increased staff by 30 percent in three years to keep up with manual order entries. Ecommerce orders had to be manually duplicated between the POS system and distribution systems. And returning an ecommerce order in store caused hassles on the back end.

Sunrise Technologies focused on streamlining and automating the business, including implementation of its custom supply chain solution that seamlessly integrates with Dynamics 365. Now Frette has a single platform that eliminates time-consuming, error-prone processes while seeing everything from inventory levels, orders, and allocation scenarios in one place.

The takeaway

Frette’s story shows us what’s possible when ingenuity and foresight are baked into a company’s values and culture. By modernizing its entire operation on future-proof business solutions, the company has ensured its 155-year tradition of first-class customer experiences is preserved for generations to come.

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