Copilot case study

Case study: Sunrise Says "Hello!" to Microsoft Copilot

Results from our internal Copilot project

Sunrise Technologies has been around for every major technology release from Microsoft for almost 20 years. When Microsoft announced its AI solution Copilot, Sunrise team members were intrigued. As a Microsoft partner, Sunrise sells, implements, and supports the Dynamics 365 ecosystem of business applications. The company’s ethos is “implementing great ideas” for its customers, who range from manufacturers to retailers around the world. Sunrise is also a Microsoft customer, utilizing Dynamics 365 Finance, CRM, Power BI, and Office 365 for its internal operations. Here is the story of how Sunrise implemented a Copilot solution for its accounting and finance department, which automated several manual processes and saved the team hours of work each week.

Goals | Analysis | Solution overview | Copilot skills | Looking ahead

Project goals

Sunrise executives were eager to test out Microsoft Copilot’s AI before offering it to customers.  “We’re always trying to see if we can do things internally to then extend out to our customers,” said Heather Essic, Chief Administrative Officer at Sunrise Technologies. The finance department felt like the most obvious place to start automating or speeding up tasks with AI.

As a consulting firm, Sunrise invoices its customers biweekly. Consultants submit their timesheets and expense reports at the end of each billing period. Time and expenses are then verified by Sunrise’s accounting department team members before invoices are created and sent out to customers.

With over 200 consultants, checking timesheets was a repetitive, time-consuming process. Accounting team members would spend up to eight hours each billing period on manual tasks, like emailing a consultant to ask them to correct their timesheet or sending reminders to people to submit their time.

Sunrise’s accounting team members were curious about AI but unsure of where it would fit in their day-to-day workflow. “I knew very little about AI and Copilot before we went down this road,” said Kayla Rogers, Accounting Manager. “I didn’t know of a practical way that Copilot could be used in the business functions that we do, particularly around billing tasks.”

Tonya Cottingham, Accounting Manager, had a similar point of view. “I had heard a little bit about AI, but I didn’t know anything about Copilot…I was skeptical because a computer can’t think like I can.”

Analysis and design

Sunrise’s Director of Product Management, Rizwan Ahmed, worked with Tonya, Kayla, and Heather to develop a solution using Copilot Studio. Copilot Studio allows users to build conversational AI models or Copilot “skills.” Rizwan shadowed Tonya and Kayla to understand their business processes and identify areas where AI could automate or expedite tasks. One process that seemed promising for AI was the amount of manual work involved in reviewing, updating, and approving timesheets.

“Rizwan did an outstanding job of meeting with us and understanding where we were spending time looking things up,” said Heather.

The team was also impressed by how quickly the entire project came together. After just two days of shadowing, Rizwan and his team used Sunrise’s own agile project management approach to design the solution. In just 20 days, Copilot was up and running.

Copilot solution overview

After shadowing the accounting team, Rizwan taught Copilot several skills related to the team’s problem statements. The solution nicknamed “Sunrise Copilot” consisted of 14 prompts that can return information from Dynamics 365 Finance and Operations, CRM, and Power BI; and perform tasks necessary to review and approve time entries and is accessible via Microsoft Teams.

The results were immediate and impressive. “It was a game changer for us,” said Tonya. What used to take up to eight hours between two people—checking time, emailing reminders and updates—had been reduced to about ninety minutes. Sunrise Copilot had streamlined the time collection process: today Kayla and Tonya use Teams to look up, review, approve, and send emails about consultant timesheets. “We used to have to manually figure this out in Power BI, cross-checking in CRM, then go into Outlook, write the email, and now, we can do it all within Teams,” said Kayla.

Phase 1 was so successful that the team saw even more possibilities for Phase 2. “After Phase 1, we started to realize the potential of what we could see and do…the more we worked with the Sunrise Copilot, the more we could add to the scope of what it could do for Phase 2,” said Heather. This included adding prompts to look up and return information about customers. Rizwan and his team added prompts for common questions regarding customers, such as open invoices, customer balances, rates, and project team members. “Phase 2 is really exciting because it allows me to quickly look up things that took me several minutes, which doesn’t seem like a big deal at first. But when you think about doing these things every day, it can be a pretty vast improvement,” said Heather.

“Copilot shows up just like a coworker”

Now that Sunrise Copilot is live, its users have enjoyed incorporating it into their daily workflow. When asked about their favorite features, team members were excited at how the solution helps them save time and get answers fast:

“My favorite Copilot feature is its ability to tell me what line items are on an invoice,” said Heather. “I used to have to look in F&O at project invoices, find the customer, match up the invoice numbers…and now it’s just right there in Copilot for me.”

“I love the timesheet feature,” said Tonya. “Being able to see the time entries and details without moving between screens is a huge time saver.”

“For me, it’s the natural language, I like being able to talk to it like it’s another coworker,” said Kayla. “It’s smart enough to figure out the answers I want even if I say something in a different way.”

Looking ahead and advice for future users

Today, the accounting team thinks “the possibilities are endless,” with Copilot. For Sunrise executives, the project was a valuable experience not only for the boost in efficiency, but as an exercise to understand how AI can deliver real value to an organization.

“I think about customers of ours who are looking to enable Copilot in some way, and aren’t sure where to start, and our team felt that way too,” said Heather. “Starting with something small and simple was a big benefit for us because it does feel a little overwhelming at first, but our experience with the timesheets was a win.”

For those considering a Copilot project of their own, Sunrise’s end users have some advice: “Look at your processes that are the most time-consuming because of the number of clicks and think about what Copilot can speed up for you so that your data is readily available to help you make decisions,” said Kayla Rogers.

“I think it’s important to think about your work step by step. What do you do to get from point A to point B to point C?” said Tonya Cottingham. “You know your processes, because they’re within the realm of what you do every day, and Copilot can help you complete those processes in a much more timely and effective manner.”

Start Your Journey with Sunrise Today!

Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

Dynamics 365 Licensing: What you need to know in 2025

Dynamics 365
Licensing Update

Microsoft is making its first major update to Dynamics 365 license pricing in nearly five years, set to take effect on October 1, 2024. These changes could impact your business’s budget and planning, so it’s important to understand what’s coming and how to prepare. In this blog, we’ll break down the new pricing structure, discuss its implications, and offer strategies to help you make the most of your investment in Dynamics 365. Whether you’re a current user or considering a switch to Dynamics 365, this guide will help you navigate the upcoming changes with confidence.

1. Microsoft is updating its license pricing

This is the first time Microsoft has changed pricing for business applications in almost five years. Hopefully, it will be another five before they change again.

Starting October 1, the following products will have their prices updated according to the table below:

ProductPrice before October 1,   2024Price as of
October 1, 2024
Microsoft Dynamics 365 Sales   Enterprise$95$105
Microsoft Dynamics 365 Sales   Device$145$160
Microsoft Dynamics 365 Sales   Premium$135$150
Microsoft Microsoft   Relationship Sales$162$177
Microsoft Dynamics 365   Customer Service Enterprise$95$105
Microsoft Dynamics 365   Customer Service Device$145$160
Microsoft Dynamics 365 Field   Service$95$105
Microsoft Dynamics 365 Field   Service Device$145$160
Microsoft Dynamics 365   Finance$180$210
Microsoft Dynamics 365 Supply   Chain Management$180$210
Microsoft Dynamics 365   Commerce$180$210
Microsoft Dynamics 365 Human   Resources$120$135
Microsoft Dynamics 365   Project Operations$120$135
Microsoft Dynamics 365   Operations – Device$75$85

2. The way you buy additional D365 environments is changing

The way you buy additional environments is changing. Today you can purchase additional environments through two different mechanisms. First, you can spin up a cloud-hosted environment in your Azure tenant. This is a pay-as-you-go service and can be turned on and off. These environments are typically for developers and are not meant to support multiple users in the system. The second is Tier 2-5 environments. You are entitled to one Tier 2 environment when you make a minimum qualifying base license purchase. We always recommend to our customers that they buy one additional Tier 2 environment during the implementation. The Tier 2-5 environments have a SKU and are purchased like a traditional license with monthly/annual commitments. The Tier 2-5 environments increase in price and performance, respectively. Tier 3 and up environments should be reserved for heavy performance testing.

Going forward, you will be able to spin up as many environments as you would like within your tenant. You will simply be required to pay for the underlying storage and compute to support them. The pricing for these items has not yet been released.

How to plan for these Dynamics 365 license updates

If you are an existing customer, check when your current licenses are set to renew. If your renewal is before October 1, you will be able to lock yourself in at the current lower price for longer. Please reach out to us for coaching on how to best manage this for your situation.

If you are shopping for D365 there has never been a better time to buy your licenses. Please reach out to us with any questions to begin your transformation into the cloud.

Even though prices are set to increase Microsoft’s licensing is still one of the most cost-effective in the market for the depth of capability that Dynamics 365 offers.

 

Questions about Dynamics 365 licensing?

We’ve got answers. Speak with our experts today.

10 tips to kickstart your Dynamics 365 transformation

10 Tips to Start Your Dynamics 365 Transformation

Are you running Dynamics AX 2012, 2009, or an older version? Each system has unique considerations as you plan a move to the cloud. So we compiled the ten most important topics to help you kickstart your planning.

You’ll learn:

  • Key dates and considerations for different versions of AX
  • Migration tool capabilities, limitations, and availability
  • How to know if existing ISV solutions and customizations are cloud-ready—or if you even need them at all
  • Ways to save money with Microsoft offers for existing AX customers.

Ready to Move Forward or Need Support?

Whether you’re ready to transform with Microsoft Dynamics 365 or want 24/7 global support for older versions of AX (or a little mix of both), we can help! You can schedule an upgrade workshop to discuss your unique situation or contact us to learn more about pay-as-you-go support options.

10 tips to start your AX to Dynamics 365 transformation

10 Tips to Start Your AX to Dynamics 365 Transformation

Are you running Dynamics AX 2012, 2009, or older? Each system has unique considerations as you plan a move to the cloud. That’s why we’ve put together these resources to help you kickstart your planning.

You’ll learn:

  • Key dates and considerations for different versions of AX
  • Migration tool capabilities, limitations, and availability
  • How to know if existing ISV solutions and customizations are cloud-ready—or if you even need them at all
  • Ways to save money with Microsoft offers for existing AX customers

You can also watch our webinar with Microsoft for an overview of the benefits of moving to the cloud, such as advanced security, reduced IT burden, and improved scalability.

Ready to Move Forward or Need Support?

Whether you’re ready to transform with Microsoft Dynamics 365 or you want 24X7 global support for older versions of AX (or a little mix of both), we can help! You have the option to schedule an upgrade workshop to discuss your unique situation or contact us to learn more about pay-as-you-go support options. 

Upgrade from Microsoft Dynamics AX 2009 to Dynamics 365

Upgrade from AX
2009 to Dynamics 365

There’s never been a better time to start your cloud transformation

If you’re currently using AX 2009 (or even 4.0) and you’ve been waiting for the perfect time to upgrade to a newer version, that time is now. Microsoft Dynamics 365 introduces a bevy of new features (which we’ll get to in a minute) and organizations who are ready to make the switch stand to eliminate a significant amount of costs with a cloud implementation and the reduction of customizations. Not to mention the relief of never having to budget for, or implement, a new ERP system ever again.

In fact, there have been so many updates since 4.0 that you may want to think of the switch to Dynamics 365 as an upgrade/migration combo. An upgrade-ation. Or maybe a migrupation? Upmigrade? We’ll keep brainstorming…

Here’s the important thing: no matter what you call it, deciding to make the move gets you a lot.
(For the sake of simplicity, we’ll just call it migrating for now.)

The Benefits of Migrating to Dynamics 365:

  • New features and functionality, including embedded BI and availability on mobile devices.
  • Grow at your own pace with the flexibility, affordability, and elasticity of the cloud.
  • Get more done by integrating with productivity tools and other cloud apps.
  • Eliminate hardware upgrade costs by migrating to the cloud.
  • Reduce customization by up to 40% (particularly if you’ve made customizations around retail, manufacturing, or business intelligence).
  • Get the stability and security of Microsoft Azure and out-of-the-box High Availability (HR) and Disaster Recovery (DR).
  • Enjoy a gorgeous browser-based UI that sends your quality of (work) life through the roof.

REASONS TO MIGRATE OR UPGRADE TO DYNAMICS 365

Leverage New Functionality

Reduce Customizations

Reduce Hardware Costs

Mobilize Your Business

Build on an Elastic Platform

Deploy & Adapt to Change Faster

Built-in Intelligence and Analytics

Migration & Upgrade Tools

And that’s just the high-level stuff! Now, let’s say you’ve done your homework and are ready to start your migration. What next? First, you’ll want to evaluate your current customizations and figure out which ones can be retired once you’re able to take advantage of all the features that are now standard in Dynamics 365. Next, you’ll start the long, painful process of migrating all your data over to the new solution…

Just kidding! Microsoft has already created a migration tool that will do a lot of the heavy lifting for you.

What does Microsoft’s Migration Tool Include?

  • Configuration and setup: ledger, customer groups, vendor groups, etc.
  • Master data: customer, vendor, project, accounts, etc.
  • Open documents, pending invoices, etc: sales order, purchase order, AR invoices, etc.
  • System Configuration: number sequences, users, user groups, security, etc.

Ideally, we wouldn’t recommend migrating historical transactions. But, if you wanted to hang on to them you could leave an instance of the old system running or access the information from a data warehouse. That being said, there are certainly some circumstances where losing this data is not ideal—particularly if you need to access customer order history to take full advantage of being an omnichannel organization. If that’s the case, let’s talk and figure out the best solution for your business.

But back to your more standard migrations. The long and short of it is basically anything which has an entity can be migrated to Dynamics 365 with the help of the AX 2009 migration tool. It sits right inside of AX 2009 and provides several solutions to help you through the process—like the included data migration checklist. The checklist provides an easy to follow process which walks you through everything. For instance, during the migration you’ll define data conversion rules and consider how that data might need to transform as part of the move due to data model changes. Within the checklist, you can then easily set which legal entities you’ll include or exclude in the conversion.

Here’s a snapshot of what we saw at AXUG 2016 in Tampa.

The majority of the time spent on your migration will be defining data entry mappings by module, and whether or not they will be included in the migrations. If that sounds daunting, don’t worry. You don’t have to move the entire system at once. The AX 2009 migration tool lets you chunk up the work by legal entities, data entities, and more.

The final steps on your path to Dynamics 365 start with defining the migration groups and the set of entities that will be part of the export package (for instance, maybe start with just a particular customer group). Next, you’ll review the field mappings sources and targets. Then the finale: you click the export button and watch the magic happen. You’ll get a complete package that is ready to smoothly import into Dynamics 365. Rinse and repeat for incremental iterations as needed.

The Migration Process and High-Level Architecture

Start Your Journey with Sunrise Today!

 Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

Forrester TEI Report: Microsoft Azure AI

Forrester TEI Report: Microsoft Azure AI

With a return on investment of 284% and a payback period of less than six months, organizations across several industries are realizing incredible benefits from implementing Microsoft’s portfolio of Azure AI and machine learning tools. In this report from Forrester, learn how businesses across the energy, retail, and professional services industries are saving time and money by using AI to:

  • Replace costly and labor-intensive legacy systems
  • Reduce maintenance costs through remote asset monitoring
  • Use Azure Machine Learning models to forecast price and demand

Start Your Journey with Sunrise Today!

Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

Power Apps vs Power BI: the difference and which is right for you?

Power Apps vs. Power BI: What's the Difference and Which is Best for You?

Microsoft’s low code platform is getting more robust all the time, but the rapid pace of innovation can leave you wondering what’s what.

It’s more important than ever for businesses to rely on data-driven decision-making and to streamline their processes as much as possible. To meet these demands, Microsoft offers a robust set of tools known as Power Platform. The goal of Power Platform is to “accelerate innovation and reduce costs as [businesses] analyze data, automate processes, and build apps, websites, and virtual agents.” While Power Platform has been around since 2018, it is constantly evolving as the umbrella of services underneath it change. Two of its flagship modules, Power Apps and Power BI, share a goal of empowering organizations with data and enhancing productivity, but each tool serves a distinct purpose and audience. Let’s dive into the key differences and similarities between Power Apps and Power BI.

Understanding Power Apps

Power Apps is a low-code development platform that enables users to create customized business applications with ease. It empowers both professional developers and citizen developers to build intuitive apps without extensive coding knowledge. With a drag-and-drop interface and pre-built templates, Power Apps accelerates app development, reducing the time and effort required to create robust solutions.

Unleashing Power BI

Power BI is, as the name suggests, a business intelligence and data visualization tool. It allows users to connect to various data sources, import, and transform data, and create interactive visualizations and reports. Power BI transforms raw data into meaningful insights, enabling users to make data-driven decisions efficiently. Its robust analytics capabilities and rich set of visualization options make it a popular choice among data professionals.

Key Differences

Purpose and Functionality

  • Power Apps focuses on building customized business applications, while Power BI emphasizes data analysis and visualization.
  • Power Apps enables users to create interactive forms, automate workflows, and streamline business processes, while Power BI facilitates data exploration, reporting, and sharing insights.

Skill Requirements

  • Power Apps requires less coding expertise, making it accessible to citizen developers and non-technical users.
  • Power BI demands a deeper understanding of data modeling, querying languages, and visualization best practices, making it suitable for data professionals and analysts.

Data Manipulation

  • Power Apps primarily deals with data input, storage, and retrieval within the created applications.
  • Power BI focuses on data transformation, cleaning, and modeling to create comprehensive visualizations and reports.

Key Similarities

Integration with the Microsoft ecosystem

Both Power Apps and Power BI seamlessly integrate with other Microsoft tools, such as SharePoint, Teams, and Dynamics 365, providing a cohesive experience.

Data Connectivity

Both tools offer a wide range of connectors to hook into various data sources, including cloud services, databases, and APIs.

Collaboration and Sharing

Power Apps and Power BI both enable users to share and collaborate on apps and reports, ensuring effective teamwork and knowledge sharing.

Get the Most out of Power Apps and Power BI

Power Apps and Power BI are two indispensable tools in Microsoft’s suite of solutions, each catering to distinct needs within an organization. While Power Apps empowers businesses to create custom applications, Power BI enables data analysis and visualization. By understanding their differences and similarities, you can leverage the strengths of these tools to drive innovation, streamline processes, and make data-driven decisions.

Whether you’re seeking to enhance your business operations or unlock the full potential of your data, harnessing the power of both Power Apps and Power BI can lead to transformative results. If you are able to embrace the versatility and capabilities of these tools and you have the opportunity to unlock new possibilities in your journey towards digital transformation.

Ready to learn more? Check out how Sunrise can support both your citizen developers and business analytics power users here.

Start Your Journey with Sunrise Today!

 Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

Four reasons production planning is better in Microsoft Dynamics 365

Four Reasons Production Planning is Better in Dynamics 365

Production planning can be a headache for organizations with manufacturing operations. Outdated legacy systems often struggle to keep up with customer demands and effectively manage supply chain disruptions. Fortunately, there is a solution that can modernize your production planning process: Microsoft Dynamics 365. Let’s dive in to four key benefits of using Dynamics 365 to streamline and enhance your operations.

1. Greater Visibility with Unified Data Structure

If you’re coming from a legacy system, or even a more modern system that is a patchwork of systems, Microsoft Dynamics 365 is a breath of fresh air.  It acts as a comprehensive business application that serves as a single system of record for all your production planning needs. By consolidating crucial aspects of your business such as sales, inventory, purchasing, and demand forecasts into a centralized platform, Dynamics 365 provides your team with greater visibility. This increased transparency empowers faster, more informed decision-making.

2. Flexible Capacity Planning

Every manufacturing company has unique production cycle timelines. Whether you deal with short production cycles in apparel or equipment manufacturing, or longer cycles in industries like footwear or furniture, Dynamics 365 can accommodate your specific requirements. With the ability to configure finite and infinite capacity availability, you can achieve greater efficiency in your production planning process. Dynamics 365’s flexible capacity planning ensures that your production cycles are optimized, resulting in improved operational outcomes.

3. Comprehensive Data Capture and Reporting Views

The backbone of effective production planning lies in accurate and timely data. Dynamics 365 captures granular detail about every aspect of the production process and surfaces them in intuitive views. This empowers your business to react swiftly and decisively when managing production capacity loads, reservations, and responding to supply chain disruptions or shifts in demand. With Dynamics 365’s detailed data capture and reporting views, your team can execute production planning and scheduling with increased effectiveness.

4. Seamless Integration with Microsoft Technology

Dynamics 365 is part of the Microsoft platform, offering substantial advantages in terms of R&D investment, a robust future roadmap, and seamless integration with Office 365 for enhanced productivity and collaboration. Because production lives in Microsoft you can leverage the power of Azure and Power Platform, to innovate rapidly with Dynamics 365. This ecosystem exists as a comprehensive platform, providing unparalleled opportunities for growth and efficiency.

If your production planning process is plagued by challenges, it’s time to consider Microsoft Dynamics 365 as a transformative solution. Dynamics 365 empowers manufacturers to streamline their operations and overcome production planning obstacles.

To explore the potential of Dynamics 365 and address your production planning challenges, contact us for a demo today. As the trusted Microsoft Partner for discrete manufacturers, Sunrise specializes in helping businesses solve their production challenges. Let’s take the next step towards enhancing your production planning with Dynamics 365.

Start Your Journey with Sunrise Today!

 Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

An overview of the inventory visibility add-in for Dynamics 365 Supply Chain

An Overview of the Inventory Visibility Add-in for Dynamics 365 Supply Chain

Omnichannel selling has always been complex, with integrations to multiple systems and data sources making it time-consuming and expensive to get a complete picture of your inventory position. Microsoft’s Inventory Visibility Add-in for Dynamics 365 Supply Chain (also called the Inventory Visibility Service, or IVS) makes it easier to get that real-time, accurate view of inventory, even for high-volume businesses like omnichannel retailers. First introduced in 2021, the Inventory Visibility Service makes integrating multiple source systems and aggregating that data into a single view easy, fast, and flexible. Read on to learn more about the Inventory Visibility Service and get answers to common questions.

What is the Inventory Visibility Service?

The IVS is a microservice that works as an integration system that allows you to aggregate all your inventory data from different systems and use it in near real time. You can combine data from Dynamics 365 with other data sources like third-party order management systems, third-party ERP systems, Point-of-Sale systems, and WMS systems. IVS contains APIs that let you view, adjust, and soft reserve inventory. Inventory Visibility is built on Dataverse, making it easy to extend and use with Power Platform tools.

Does Inventory Visibility change the data in the connected source systems?

IVS primarily functions as a visibility service, exposing the inventory levels of all the connected data sources but without the ability to change them. However, new functionality is being added all the time. For example, Available-to-Promise (ATP) calculations for up to three months in advance were released in 10.0.32, plus the ability to create sales orders directly from soft reservations.

How does the Inventory Visibility Service work?

IVS acts as a middleman between Dynamics 365 Supply Chain, Dataverse, and any external system you want to connect. IVS does its magic through APIs and an in-memory cache. You can access it through a web interface or its data through an analytics tool like Power BI. Integrations with external systems are enabled via REST APIs, that allow you to view, and place soft reservations on inventory. Additionally, IVS allows you to define different physical measures, such as ordered, arrived, allocated, and more. IVS offers extensibility by allowing the addition of new data sources, inventory status measures, and inventory dimensions via the configuration app. The flexibility of IVS empowers organizations to adapt and accommodate changes in their data sources and inventory dimensions. IVS integrates with Dynamics 365 Supply Chain Management and periodically calls the system to retrieve updated inventory levels. The architecture eliminates the need for continuous querying of the back-end ERP system, minimizing the impact on system performance.

Soft reservations help you avoid overselling

The soft reservation concept makes performing high volumes of transactions from multiple source systems easy. Let’s look at an example: say we have an eCommerce system that’s viewing inventory in real time from IVS. When a customer adds an item to their cart, the eCommerce system places a soft reservation on that item so that it can’t be consumed by another system while the customer continues shopping. The eCommerce system gets a soft reservation ID that it will later use when it pushes the sales order to Dynamics 365. When the customer makes a purchase , D365 recognizes the soft reservation ID and converts it to a physical reservation with no worry of double inventory consumption.

Why we love IVS for omnichannel and eCommerce implementations

While IVS is powerful and useful for any organization that has inventory, we’re particularly excited about its use case for eCommerce businesses, especially high-volume eCommerce or selling across multiple sites. The Inventory Visibility Service greatly simplifies the integrations out to those sites, allowing you to manage inventory and orders in real time while removing the load from Dynamics 365 and other external systems.

The roadmap for Inventory Visibility: the future is clear

The Inventory Visibility Service acts as a powerful tool in Dynamics 365 Supply Chain Management, enabling seamless integration, expanded data sources, and near real-time inventory visibility. By leveraging IVS, organizations can enhance their inventory management capabilities, make data-driven decisions, and integrate their supply chain processes with external systems effectively. The roadmap for Inventory Visibility (and Supply Chain in general) looks exciting!

Start Your Journey with Sunrise Today!

 Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.

Supply chain traceability and Dynamics 365

Supply chain traceability and Dynamics 365

For apparel and fashion brands striving for sustainability, knowing where to start can feel overwhelming.

Supply chain traceability is a hot topic right now. Consumers are more concerned about the environmental and social impact of the products they buy, while brands are under increasing pressure to demonstrate that their supply chains are transparent, ethical, and sustainable. Complex global supply chains, questions around who owns sustainability initiatives in an organization, and a lack of industry-wide standards make demonstrating sustainability difficult. Traceability is one way to inform more sustainable practices and help guide decision-making and technology is a powerful tool for starting your traceability journey.

At Sunrise, our experience working with apparel, fashion, and consumer goods brands has shown us just how vast and overwhelming these industries’ supply chains can be. But we’ve also uncovered small, actionable steps brands can take to start improving supply chain traceability.

What is supply chain traceability?

Supply chain traceability refers to the ability to track the journey of a product or component through every stage of its lifecycle, from raw materials to finished goods. For example, in the apparel industry, this means being able to trace the origin and environmental impact of fabrics, dyes, and other materials, as well as the conditions under which products are manufactured and transported.

Why is supply chain traceability important?

An apparel company might decide to implement traceability measures for several reasons. They might be interested in more responsible sourcing and monitoring where and who they source from. It may stem from a need to maintain compliance with certain regulatory requirements. Or ensuring product quality by applying consistent standards to finished products. Implementing better traceability helps organizations improve their ability to respond to disruptions, better manage risk, and improve the customer experience.

Case Study: Traceability project for apparel

A great example of how Dynamics 365 can enable basic supply chain traceability is through one of our customers, a global, multichannel apparel brand. The organization had a complex supply chain, selling its products in multiple countries online, in stores, and wholesale via 3PL distribution centers. As product regulations vary from country to country, product attributes need to be tracked in greater detail. For example, a jacket with the same SKU could contain materials that are eligible for sale in some countries, but not others. To add even more complexity, most of the customer’s products were seasonal, narrowing the selling window even further. These requirements meant adding additional logic to the customer’s ERP system to ensure goods that are eligible for sale in fewer countries were picked first.

Global supply chains make supply chain traceability complex.

Orchestrating the flow of goods from a manufacturer to the end customer is complicated. The parties involved in making a single t-shirt include farmers, spinners, dyers, finishers, sewists…and that’s just to make a single garment. Once it’s time to ship that t-shirt to a retailer or end customer, the packaging, transportation, and storage for said t-shirt involves a whole new group of vendors. All along the way, there are several dimensions across your supply chain that contain traceable information:

  • Raw materials: where are you sourcing your raw materials from? Do you know if fabrics like cotton or polyester adhere to industry standards?
  • Production: what do you know about the factories and production facilities that you work with?
  • Storage: Do the warehouses you use adhere to any standards regarding emissions and sustainable practices?
  • Transportation: Do your transportation options have a low carbon footprint?

At first glance, trying to track all this data seems overwhelming. The good news is that each of these areas represents a small way to get started, which could involve:

  • Tracing the origin of raw materials.
  • Evaluating the sustainability of the chemicals used to finish fabrics and dyes.
  • Identifying more sustainable packaging solutions or using recycled materials.
  • Evaluating more sustainable transportation practices.

At its most basic, implementing better supply chain traceability is about improved data quality and capture. Traceability lends itself to sustainability initiatives by creating a solid foundation of data.

By gathering data around how your products are sourced, produced, stored, and transported, you are creating a paper trail and a set of proof points for your customers. Traceability can give you a fact-based picture of your supply chain that also supports your sustainability initiatives – and your brand’s promises.

How Dynamics 365 can help you capture traceability data.

As an ERP system, Dynamics 365 is an excellent platform for managing and tracking your product data. It also integrates with existing traceability platforms. Even if you aren’t using a traceability solution or partner, the options for tracking supply chain data in Dynamics 365 can provide a goldmine of specific information you can use to back up your brand’s claims regarding product sustainability, safety, and origin.

Ways to use Dynamics 365 to support supply chain traceability

  • Dynamics 365 includes tracing features to see how an item or raw material moves through its production and sales processes.
  • Place shipping restrictions on items by transaction attributes.
  • Implement shipping restrictions to prevent products with restricted materials being sold in certain countries.
  • Use text fields for serial and lot number tracking of finished goods.
  • Attach documents to vendor master records that prove a vendor is using ethically sourced raw materials, or meets certain industry certifications, or is using recycled materials in their packaging.
  • Purchase orders can reflect that you’re using vendors that have certain industry certifications.
  • For retail sales and returns, a production order or MPO value can be captured as an information code on a retail sales order or return order to facilitate product recalls. The same thing can be done on retail inventory adjustments.
  • Adjust production BOMs to capture substitutions.
  • Record audits can be set up that regularly flag vendors or raw materials that need to be reviewed to check that they are still in compliance with your standards or outside regulations.
  • Power Platform tools like Power Apps and Power BI can make capturing, synthesizing, and distributing data across your organization easy.
  • The interconnected nature of an ERP system like Dynamics 365 means all your product data, from your purchase orders to your BOMs to your vendor information, is in one place and easily accessible.

Every organization is different. Wherever you are on your journey to building a more sustainable brand, there are options to start improving your supply chain and traceability data. While implementing supply chain traceability can be a daunting task, it’s important to remember that every small step towards sustainability counts. By starting with one area for improvement and leveraging technology solutions like Dynamics 365, brands can make meaningful progress towards their sustainability goals.

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