A globally recognized leader in the home décor industry, Jaipur Living blends traditional craftsmanship with contemporary design to offer a wide range of high-quality rugs and accessories. Serving both luxury designers and mass-market retailers, the brand is committed to preserving artisan techniques while meeting the evolving needs of a global customer base.

CUSTOMER PROFILE

Customer: Jaipur Living is a home textiles company specializing in artisan-crafted rugs, throws, poufs, pillows, and more. Founded in 1978, Jaipur Living offers a living wage to artisans across India and distributes high-quality, hand-knotted rugs around the world.

Industry: Home furnishings

Region(s): United States, East Asia

Products and services:
Dynamics 365 Finance
Dynamics 365 Supply Chain
Dynamics 365 Commerce (Call Center)
Power BI
Power Apps
Sunrise 365 Supply Chain Solution
Copilot Studio for AI Agent

SITUATION

As Jaipur Living's business expanded internationally, its legacy ERP system, Microsoft Dynamics NAV, could no longer keep pace with its operations. The company needed a modern platform to support global financial operations, streamline supply chain workflows, and integrate with critical business systems, including EDI, retail POS, multiple eCommerce platforms, and a new warehouse management system.

SOLUTION

Jaipur Living partnered with Sunrise to implement Microsoft Dynamics 365 Finance and Supply Chain Management as the ERP backbone for its operations across the U.S. and Asia. This unified platform now supports end-to-end business processes and integrates seamlessly with critical systems including EDI, Retail Realm, multiple e-commerce sites, and a new warehouse management system.

The implementation also introduced Power BI for faster, data-driven insights across finance, operations, and sales. To further enhance product consistency, a custom quality control Power App was deployed, enabling real-time inspections and reporting directly from the warehouse floor.

After the ERP go-live, the company began exploring what more was possible with the Microsoft platform. Sunrise Technologies worked with Jaipur Living's customer service team to launch the company's first AI agent, Sales Order Assistant. Used exclusively by Jaipur Living’s customer service representatives, the AI agent helps them quickly find answers to common order-related questions, including sales order status, shipment tracking, credit card charges, cancellations, and estimated delivery times, right from Microsoft Teams. "This tool has already proven to be incredibly valuable for our organization," said Archana Chaudhary, Chief Operating Officer at Jaipur Living.

OUTCOME

With Microsoft Dynamics 365 Finance and Supply Chain Management, Jaipur Living now operates on a stable, scalable ERP platform that supports its business across the U.S. and Asia. The unified system has improved financial visibility, streamlined supply chain operations, and enhanced inventory accuracy. Integrated tools like Power BI enable faster, data-driven decision-making, while the quality control Power App ensures consistent product standards throughout the production and distribution process.

By enabling more efficient operations and clearer visibility across sourcing, production, and distribution, the new system also helps the organization scale its impact, ensuring sustained demand for the work of its network of local artisans. This supports the company’s broader mission of social responsibility and preserving traditional craftsmanship.