Dynamics 365 and Sunrise solutions orchestrate everything from sales to installation
A leading flooring retailer offers premium carpet, flooring, and window treatments. Serving homes and businesses across the U.S., the company’s success is built on providing high-quality products and expert installation services. However, as the company scaled to nationwide operations and thousands of employees, inefficiencies in operations and customer service posed significant challenges.
Customer: A U.S.-based retailer that offers flooring, carpet, and window treatments and installation services
Industry: Retail, Distribution
Region(s): United States
Products and services: Dynamics 365 Finance Dynamics 365 Supply Chain Dynamics 365 Project Operations Dynamics 365 Customer Service Dynamics 365 Field Service Sunrise 365 Supply Chain Solution Advanced Warehousing in Dynamics 365 Supply Chain Power BIAfter years of growth, the company’s systems were struggling. No real-time data visibility, rigid inventory allocation processes, and a workforce spread out across the country had created a host of inefficiencies. A unified business applications platform was needed, along with a partner experienced in large-scale, multisite deployments.
Dynamics 365 Finance, Supply Chain, Field Service, and Customer Service set the stage for seamless operations. Sunrise 365 provided advanced inventory allocation rules. Sunrise Technologies brought both industry experience and implementation best practices to ensure a smooth rollout across the company’s 70+ locations.
With Dynamics 365 and solutions from Sunrise, today this company enjoys streamlined operations, enhanced customer service, and positioned itself for growth with improved efficiency, real-time visibility, and modernized workflows.