From its humble beginnings in a 30’ x 60’ wooden building, L&M Fleet Supply began with a simple philosophy: offer quality products for outdoor adventures and projects at discount prices, backed by excellent customer service. Today, the company has grown into a regional retailer with 13 stores and a central distribution center serving communities across Minnesota, Wisconsin, and Michigan.

CUSTOMER PROFILE

Customer: L&M Fleet Supply

Industry: Retail

Region: United States

Products and services:
Dynamics 365 Supply Chain
Dynamics 365 Commerce
Dynamics 365 Finance
Power Automate
Power Apps

SITUATION

As L&M Fleet Supply grew, so did the complexity of its operations. The company's legacy AS400 platform and patchwork of disconnected tools and outdated processes created friction that slowed decision-making and limited scalability. Key operational challenges included:

  • Siloed tools like Google Sheets and Slack made collaboration difficult
  • Store-level inventory planning was based on guesswork and outdated reports
  • Legacy systems lacked modern reporting and integration capabilities
  • Business growth demanded a scalable, centralized platform

SOLUTION

To address these limitations, L&M partnered with Sunrise Technologies to implement Microsoft Dynamics 365 and the Power Platform. The goal was to modernize its back-end systems, unify its retail operations, and create room for future innovation. The solution included:

  • Invoice automation in Dynamics 365 Finance saves 30 hours/week
  • SK Global Treasury Automation manages reconciliations across 25 bank accounts
  • Power Automate and Power Apps digitize workflows like high-value product walkthroughs
  • Dynamics 365 Commerce delivers a modern, intuitive POS system
  • Customer Insights in Commerce provides a real-time, unified shopper view
  • Buyers can bulk edit and re-import product data seamlessly

OUTCOME

The benefits of the transformation were both immediate and far-reaching. From operational efficiency to customer experience and employee training, the business saw improvements across the board. Key outcomes included:

  • Reduced store closing process from 6 hours to 20 minutes
  • Financial statement turnaround cut from 60 days to 10 (83% faster)
  • Training time reduced by 80% thanks to touch-friendly POS UI
  • Laid the groundwork for e-commerce, loyalty programs, and vendor collaboration
  • Dynamics 365 delivered long-term value and scalability with help from Sunrise