Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
Automatic updates can make system maintenance a lot easier…but integrations to third-party apps or customizations can occasionally cause a few hiccups. Don’t take on all the work of testing and validating each Dynamics 365 release alone. Our Global Support team can work with you to set up an automated testing schedule that covers your company’s key processes, extensions, integrations, and third-party apps. Download the RVAS fact sheet to learn more.
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
A Retail TouchPoints research report.
“Omnichannel retail” can have several meanings. Are you talking about keeping a consistent product assortment across channels? Enabling buy-anywhere-return-anywhere scenarios? Streamlining the shopping journey?
No matter what your goals are for omnichannel, these concepts all have one thing in common: they can be very difficult to implement and maintain with the wrong technology.
Sunrise contributed to Retail TouchPoints’ 2021 Omnichannel and Fulfillment Benchmark survey, which features responses from over one hundred retail executives on their plans as the industry as a whole transitions out of the “crisis mode” of the past two years.
Key takeaways:
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
Seventy-six percent of retail and CPG decision-makers agree that improving digital commerce capabilities is their most urgent business priority. Yet for many organizations running on legacy or disparate systems, this goal is far out of reach. Microsoft commissioned Forrester to evaluate how retail and CPG companies are approaching digital commerce improvements today. In this thought leadership report, read key insights about the state of the retail and CPG industries in a post-pandemic world, and how technology leaders plan to invest to make true unified commerce a reality, such as:
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
Now is the time for forward-thinking retailers to win consumers’ hearts and loyalty, once again, as we readapt to this post-COVID era. Together, we have an opportunity to reinvent the customer shopping experience and rely on data more than ever to ensure a seamless purchase experience for consumers and for store associates. In this spotlight presentation, join Brittany Coleman, Sunrise Technologies’ Industry Account Manager, and Sheila Bothwell, Retail & Consumer Goods Industry Leader, US Corporate Business at Microsoft, for a discussion on the power and limitations of data. Together they will share insights on how to meaningfully differentiate your customer shopping experience, by reviewing:
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
How organizations can fight fraud, even as it runs rampant during the pandemic
The Catfish. The Reject. Attack of the Bots. These aren’t upcoming horror movies – they’re examples of fraud scams experienced by consumers and businesses alike. In the US alone, consumers lost $246 million from online shopping fraud in 2020, according to the FTC. For businesses, the threat is even greater: omni-channel brands and retailers are constantly at risk of data breaches and organized retail crimes.
Fraudsters take advantage of outdated legacy systems and security loopholes, which in turn damages a brand’s reputation, sometimes permanently. Hacked eCommerce sites and stolen payment card numbers are some of the primary reasons customers walk away from brands.
Battling fraud can feel futile. But advancements in AI and machine learning can help organizations be more proactive about securing data and spotting patterns of fraudulent behavior. Let’s look at some examples of fraud, what consumers are worried about, and what a business can do to secure its brand and protect its reputation.
According to a report from the Association of Certified Fraud Examiners, 79 percent of respondents have observed an increase in fraud since the beginning of the COVID-19 pandemic. 90 percent of respondents anticipate that this trend will continue well into 2021. Specific types of fraud cited were malware and ransomware attacks and credit card fraud. For brands and retailers, credit card and payment fraud, both by individuals and organized retail criminals, is an urgent issue.
Retail and eCommerce fraud can manifest in several different ways:
Catfishing: bad actors will contact a company’s customer service department and manipulate employees, usually with a sad or sympathetic story, into waiving fees or giving them discounts or free products.
Bots: Automated attacks by hackers can acquire customer data, including credit card numbers, or take over accounts. Bots may also scoop up large quantities of limited-edition products, shutting out real customers. Especially for brands, ordering large quantities of goods and selling them on resale markets dilutes its reputation.
Inside jobs: Employee collusion in either stealing products, or helping outsiders abuse a company’s return and exchange policy.
However, all of these types of con jobs have something in common: a data trail. An organization can use that data to its advantage, with the right tools.
According to a report from Experian, 74 percent of consumers said security was the most important factor when deciding to engage with a business online. Consumers lose billions of dollars every year to credit card theft, hacked accounts, and phishing scams. And it’s only gotten worse: with the onset of the COVID-19 pandemic in early 2020, eCommerce shopping skyrocketed, along with scams like account takeover (a fraudster gaining access to a user’s online account and making unauthorized purchases or stealing credit card numbers).
Bad actors like Bargain Bear are an example of an organized crime ring dedicated to online fraud. There are many ways gangs like Bargain Bear perpetrate scams – content abuse, like stealing trademarks and product images to use on shady websites, exploiting security flaws in eCommerce sites to steal customer account information and credit card numbers, or using a brand’s eCommerce site as a testing ground for stolen credit cards.
Even just the perception of fraud can turn customers away. Forget about the financial losses – the impact to a brand’s reputation from this kind of behavior can be ruinous.
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
Part of what makes Dynamics 365 so unique for businesses is that it tears down application silos, and connects everything together. This solution will help save your organization time and money, and will scale with you as your business grows. See for yourself! Please let us know if we can help answer questions.
See how to solve the common challenges faced by consumer brands, manufacturers, and distributors:
The race to become a cloud retailer is fierce. See what a modern and delightful experience looks like in the cloud:
No matter what your role is within your organization, Dynamics 365 has functionality to make your life easier and your work more efficient. If you’d like a tailored demo experience, or to see Sunrise’s exclusive solutions for supply chain and retail, contact us.
Our industry experts have been working with companies like yours for years. Solving complex global, omni-channel, supply chain problems takes skill and know-how. Invite us to help advise and guide you to your best industry solution.
Save time and gain instant value when you deploy Microsoft Dynamics 365 with Sunrise industry extensions. Contact us today to ask questions or discuss next steps of how to start your project.
Enjoy this talk from Annie Graziani, Sunrise’s fashion expert, from PI Apparel’s Spotlight session on Supply Chain Transparency and Visibility.
Let’s face it: legacy fashion supply chains are broken. In the wake of the COVID-19 pandemic, it’s become apparent that new models are needed to create a more secure, sustainable, and resilient future for fashion and apparel brands. In this talk, Annie discusses some of the challenges and opportunities inherent in today’s fashion landscape.
Whether you’re exploring your options for new business platforms, or ready to get started, we are trusted business partners for some of the world’s most well-known brands. With over 25 years of experience with the Microsoft stack, we can help you understand all the capabilities Microsoft has to offer.
