Chew toys and birdseed and cat treats, oh my!

With over 600 stores across 39 states in the U.S., there's a good chance a Pet Supplies Plus is near you. A subsidiary of The Franchise Group, Pet Supplies Plus ranked No. 20 in Entrepreneur magazine's 43rd annual Franchise 500 list as of 2022, and is ranked as the Top Full-Service Pet Supplies Franchise for the eighth year running, making Pet Supplies Plus the leading franchisor and operator of pet-specialty stores in North America. The company promises shoppers it offers everything they need to keep their pets healthy and happy—minus the hassle. And now, with Microsoft Dynamics 365 Finance and Supply Chain and Sunrise Technologies, Pet Supplies Plus's back office operations are running without the hassle, too!

The Pet Supplies Plus shopping experience differs from online retailers, with stores offering grooming services, a wide range of proprietary and third-party products, and flexible shopping options like same day delivery and curbside pickup. Pet Supplies Plus's franchise model also helps the company retain its friendly neighborhood pet store feeling, with staff who are both animal lovers and members of their communities. Pet Supplies Plus utilized the franchise modeling capabilities of Dynamics 365 to consolidate its operations down to just two legal entities, paving the way for improved reporting, better visibility, and a standardized operational experience for franchisees.

 

 

Microsoft Case Study

Project stakeholders at Pet Supplies Plus approached Microsoft with a thorny problem — as a franchisor, the company had grown to several hundred legal entities, creating business pains in everything from financial reporting to new franchisee onboarding. Read the case study below to learn how Sunrise and Microsoft provided Pet Supplies Plus a streamlined solution that reduced the company's legal entities to just two, paving the way for better reporting and creating a scalable architecture.

Read the Case Study