Jenson USA offers more than 30,000 items for the cycling enthusiast, available online and at retail locations in Corona and Riverside, California. Since 1994, the company has earned a loyal following by living its mission: to be the best company for customers to buy from, for vendors to sell to, and for employees to work for.
Jenson’s digital transformation began with upgrading from on-premise Microsoft Dynamics AX to Dynamics 365 Finance and Operations to reduce infrastructure costs and gain cloud flexibility. Later, they added Dynamics 365 Sales to centralize customer relationship data and improve cross-functional collaboration.
Today, Jenson USA runs a fully integrated ERP and CRM solution on the Microsoft cloud (including Finance, Supply Chain, Commerce, and Customer Engagement) all tailored to the needs of a fast-paced, multichannel retailer.
Jenson turned to Sunrise once again to enhance its customer service experience using Dynamics 365 Omnichannel for Customer Service. The goal: go live before peak holiday demand without disrupting operations.
With guidance from Sunrise’s Global Support division, Jenson deployed omnichannel support in under 40 hours. New capabilities include:
With omnichannel functionality in place, Jenson is able to deliver responsive, consistent service across channels—empowering its internal teams and delighting customers.
Jenson USA’s full solution includes:
Sunrise brings decades of experience in consumer products and retail to the relationship, along with deep platform knowledge as a global Microsoft Cloud Solutions Provider.
With a scalable foundation and a trusted technology partner, Jenson USA continues to raise the bar for customer service, retail performance, and operational efficiency.