Highest ERP Customer Satisfaction Scores

Gartner, a leading independent research firm, recognized Microsoft Dynamics 365 a Visionary in its 2020 Magic Quadrant for Cloud ERP for Product-Centric Enterprises. Dynamics 365 received one of the highest overall customer satisfaction scores from reference customers for the foundational product and Azure platform. The product makes innovative use of analytics with embedded Power BI and real-time, in-memory, multidimensional analytical capabilities. Native integration with Power Apps facilitates citizen app and integration development capabilities.

Magic Quadrant for the CRM Customer Engagement Center

Microsoft is a Leader in this Magic Quadrant; the same as last year. It offers CEC capabilities via its Dynamics 365 Customer Service solution (v.9) and in its Dynamics 365 Customer Service Insights, Power Virtual Agents, and Power Automate applications. Collectively, these apps unite the standard functionalities of a customer service solution — case management, knowledge management and multiexperience engagement — with AI-driven insights built on a single platform that unifies tech stacks and customer data.

Gartner Customer Engagement Center

Above Average ROI from Dynamics 365

In analyzing the results of Microsoft Dynamics 365 deployments, Nucleus found that for every dollar spent, companies realized an average of $16.97 in returns. This is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively. Nucleus found that companies taking advantage of Microsoft’s investments in cloud and usability, as well as integration and analytics, were able to achieve significant returns by increasing productivity and revenues and reducing costs. Microsoft's integration of business capabilities such as ERP, CRM, and HCM with Office 365, Power BI, PowerApps, and Azure offer even greater value than the industry averages and as Microsoft makes further investments in integration and innovation, customers will benefit from the additional value provided by the cloud platform.

The Total Economic Impact™ Of Microsoft Dynamics 365 For Finance And Operations

Cloud simplicity, gained agility, improved user adoption, and enhanced security were a few of the benefits of Microsoft Dynamics 365 Finance and Operations. The quantitative benefits over a three year period included:

  • Increased wholesale revenue by 3%, retail revenue by 4% and decreased excess inventory and shrinkage by 10%
  • Operational efficiencies reduced cost of goods sold by 10% and improved gross margin by 2.4%
  • Employee productivity gains reduced shop floor staffing by 6%, increased finance productive by 20%, and increased sales productivity by 4%
  • Total benefits resulted in a 60% ROI and a 20 month payback period, including legacy license, maintenance, hardware, and admin cost avoidance
The Total Economic Impact™ Of Microsoft Dynamics 365 For Finance And Operations
Forrester Wave Customer Analytics

Microsoft Customer Insights Shines As a New Leader

Enterprises that invest in these leading customer analytics technologies to drive intelligent, optimized interactions with their customers will stand to benefit the most from these market changes. Launched in April 2019, Microsoft Dynamics 365 Customer Insights is an enterprise real-time CDP delivered as a self-service solution.

Nucleus Research ERP Technology Value Matrix

The ERP Value Matrix reflects the continued shift to the cloud, with vendors seeing accelerated adoption rates. Microsoft continues in its Leader position with Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition. All the enterprise capabilities in Microsoft Dynamics for Finance and Operations, Enterprise edition are underpinned by Microsoft's global delivery strategy that includes 36 geographies and over 60 language localizations. Additionally, Microsoft business application platform delivers capabilities such as PowerApps, Power BI, Microsoft Flow, and Common Data Service, helping customers better collect and analyze their data as well as build applications to automate manual tasks

Nucleus Research Value Wave Microsoft Dynamics 365
Forrester Wave Microsoft Dynamics 365

The Forrester Wave™: Customer Service Solutions, Q2 2019

The 12 most significant customer service solution providers— Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zendesk — and how they stack up based on Forrester's research, analysis, and scoring. Microsoft Dynamics 365 for Customer Service was a strong performer in the category.

Enterprise Business Intelligence Platform Leader

Discover why Forrester has recognized Microsoft as a Leader in enterprise business intelligence (BI) platforms. Forrester notes in the report that “You no longer need to be shy about using Microsoft Power BI; it’s a killer BI platform”, “Power BI leapfrogged the competition”, and “Forrester recommends that organizations consider Power BI as their main enterprise BI platform before looking elsewhere”.

Forrester BI Platform Wave

The Total Economic Impact™ of PowerApps and Flow

Adopting PowerApps and Flow can transform the IT function from a blocker to an enabler. One interviewee in the Forrester Total Economic Impact Study said: “The business is not waiting for IT anymore which was their most common complaint. PowerApps and Flow takes that off the table. We are now seen as an enabler, not a roadblock.” Benefits included:

  • 70% less cost to develop an application
  • 362% ROI over 3 years, with a net present value of $7 million
  • Average payback period is less than 3 months
Forrester TEI Microsoft PowerApps and Flow
Gartner Magic Quadrant Microsoft Power BI

Gartner Magic Quadrant: Business Intelligence and Analytics Platforms

Microsoft is a Leader in this Magic Quadrant. The Power BI Pro cloud service overtook most of its competitors in terms of functionality. It outstripped many by including innovative capabilities for augmented analytics and automated ML. AI-powered services, such as text, sentiment and image analytics, are available within Power BI and draw on Azure capabilities. The vast majority of Microsoft’s surveyed reference customers would recommend Power BI without qualification.

The Total Economic Impact™ Of Microsoft Azure IaaS

Microsoft commissioned Forrester Consulting to conduct a study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. Benefits included:

  • Improved production efficiency
  • Reduced datacenter, IT resource, and outsourcing costs
  • Easier and faster software and hardware management (such as patching and support)
Forrester TEI Microsoft Azure

Microsoft Security a Leader in 5 Magic Quadrants

Gartner has named Microsoft Security a Leader in five Magic Quadrants. This is exciting news that we believe speaks to the breadth and depth of our security offerings. Microsoft was identified as a Leader in the following five security areas:

  • Cloud Access Security Broker (CASB) solutions
  • Access Management
  • Enterprise Information Archiving
  • Unified Endpoint Management (UEM) tools
  • Endpoint Protection Platforms

Gartner Magic Quadrant: Cloud Infrastructure as a Service

For the sixth consecutive year, Gartner has positioned Microsoft as a leader in the Magic Quadrant for Cloud Infrastructure as a Service (IaaS), Worldwide, 2019. Create more value for your customers with highly available, secure, and scalable cloud infrastructure from Azure. Enterprises that are strategically committed to Microsoft technology generally choose Azure as their primary IaaS+PaaS provider. The integrated end-to-end experience for enterprises building applications, along with Azure’s ability to integrate with Microsoft’s application technologies, and specialized PaaS capabilities, such as the Azure Data Lake, Azure Machine Learning or the Azure IoT solution accelerators, is unsurpassed.

Gartner Magic Quadrant  Microsoft Azure
Forrester Wave: Low-Code Development Platforms

The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals, Q1 2019

Microsoft is in the Leaders quadrant with Microsoft PowerApps for application development and delivery professionals. Microsoft's platform offers powerful features for developing web and mobile user experiences, a big catalog of integration adapters, and affinity to Excel in its scripting tool that business developers will appreciate.

Microsoft Growth and Investments

A Platform for Today, Tomorrow, and Decades from Now

Microsoft offers a complete platform at a tremendous value. Considering the billions of dollars invested in research and development, cloud growth, and long term viability, an investment in Microsoft makes long term sense.